Contact Us
US Online Support is a prominent publisher of immigration books and application guides in the United States. Our offerings encompass a wide range of applications for U.S. visas, green cards, citizenship, and passports. Additionally, we offer essential information beneficial for new immigrants. Our customer service team is available to help with general inquiries about our products and services, including any billing questions. For detailed information regarding immigration to the United States, we suggest ordering one of our in-depth U.S. immigration guides.
How to Get in Touch with Us?
We value all requests and appreciate any suggestions for enhancing our processing services. You can get in touch with us by filling out the contact form on this web page. If you need assistance regarding a travel document you’ve already submitted to us, please send us a message through the contact form, providing the following details.
Frequently Asked Questions
I've made a purchase on this website for an immigration product, but I can't initiate the download.
Our products are readily available for download immediately upon successful checkout. Detailed download instructions are presented on the order confirmation page. Furthermore, you should receive a confirmation email containing download instructions at the email address provided during the order submission. In case you haven’t received the confirmation email, please check your “Junk Mail” folder. If you require further assistance, kindly reach out to our customer service department.
Is your organization affiliated with the U.S. government?
No, US Online Support operates independently and is not affiliated with the USCIS or the U.S. government in any way. We encourage all customers to carefully review our Terms and Conditions before making any purchases from US GOV Support. The Terms and Conditions page offers comprehensive information on matters such as copyright, delivery policies, refund policies, and other legal aspects related to product purchases from our website.
How can I check the status of my application?
We do not have access to applications submitted to the U.S. government. US Online Support does not handle any applications and lacks information about their status. If you require additional information about your case, you must contact the specific department or agency to which you submitted your application. For further guidance, you can download the Case Status information guide.
Do your products include filing fees?
Our downloadable application guides do not cover application fees. The responsibility for paying the appropriate filing fee, as outlined in our application guides, rests with you.